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Feedback and Bug Reports


Feedback is not only welcomed, it is higly useful as it keeps us aware of any problems. So far, we have received numerous reports of happy users, which keeps us happy too and helps us to continue to improve the Swiss-PdbViewer.

Please make sure you put 'Swiss-PdbViewer' (or 'DeepView') in the Subject: of your mail

You can also send us a list of what you would like to see in future versions (no guarantee of course).

Concerning bugs, we will do our best to fix them providing you send us an exact report of what's wrong. That means that when you find a bug, try to reproduce it and send us the following informations:

  • What version of Swiss-PdbViewer do you use?
  • On which platform?
  • What is the exact operation that causes the problem, and in which condition?
  • Does the problem concern every PDB file or just a specific one (if so, please join the incriminated pdb file or project)

Example

Subject: Swiss-PdbViewer Bug Report

Hi ! I've noticed a problem with the version 4.0 running on OSX 10.4 on a PPC with 1Gb of memory.
the program crashes when I perform the following operations:
- open file 1abc.pdb
- open file 1def.pdb
- Magic fit of 1def onto 1abc
- Bring the layer 1def to front
- Generate a structural alignement.

The program crashes during the last operation.

J. Smith